Autonomy

Intelligent Data Operating Layer (IDOL) Server - IDOL 7 / IDOL 10

At the heart of Autonomy’s infrastructure software is the Intelligent Data Operating Layer™ (IDOL). IDOL sits above an organization’s data and serves as a scalable and secure platform for enterprise search. Built on a service oriented architecture (SOA), IDOL’s flexible and modular design enables enterprises to implement any of more than 500 IDOL functionalities to meet the organizations’ needs.

The IDOL enterprise search platform offers the following features:

• Access to ALL data sources and file types: IDOL supports over 1,000 data types, including rich media, and connects to over 400 content repositories.
• Language independence: IDOL’s pattern-matching technology is fundamentally language independent.
• Compatibility with all enterprise Operating Systems: IDOL is a cross-platform solution that supports all major systems.
• FRCP compliance: IDOL provides FRCP-compliant search, as it searches all content in the enterprise with no “jump-out”.
• Scalability: IDOL delivers linear scalability by use of its distribution model.
• High Availability: IDOL offers a number of options to ensure redundancy and failover.
• Security: IDOL’s mapped security model is the only index security model empirically proven to scale in the enterprise.

TeamSite

Autonomy TeamSite is a market-leading content management platform for content authoring, multichannel delivery, site design and layout, multivariable testing, content targeting, rich media management, advanced analytics, workflow and approval, and archiving. TeamSite is the only web content management (WCM) platform in the market that allows users to create, deliver, optimize, analyze, and archive persuasive web experiences from a single interface.

TeamSite, powered by Autonomy's Intelligent Data Operating Layer (IDOL), offers the only technology available that integrates advanced search and analytics directly into its WCM platform. By enabling the automation of intelligence, relevancy calculations, and targeting, TeamSite eliminates the manual processes typically needed to deliver a personalized and relevant experience. TeamSite powers corporate and eCommerce websites, employee intranets, support portals, marketing microsites, and extranets for dealers, agents, and partners, as well as email, wireless, and print.

TeamSite provides the ability to publish content to multiple, disparate channels such as mobile, emails, websites, landing pages, social networks, print, campaign management systems, and call center systems. Its template-based model allows content to be managed from one location and delivered across multiple touchpoints. By exposing and repurposing content across various touchpoints, companies can extract further value from their investments in content development and ensure integrated messaging and brand consistency across multiple channels.

TeamSite supports the authoring, management, and delivery of content for all mobile devices, including PDAs, smartphones, and tablets. TeamSite offers comprehensive authoring support on all mobile devices within the context of a mobile presentation. It detects the type of mobile device being used and delivers the content according to the appropriate presentation template.

LiveSite

Autonomy LiveSite, the "runtime" component of the Autonomy Web Content Management (WCM) offering, is the only product in the market that enables the delivery of dynamic, targeted, and interactive content to any display application for the creation of a personalized and engaging customer experience. With a flexible delivery model, LiveSite supports both the automatic rendering and automatic display of dynamic targeted websites such as landing pages, microsites, online communities, and eCommerce sites directly to customers. LiveSite can also target any type of content, including individual pages, applications, promotions, images, product descriptions, and documents to visitors across any channel, including mobile, portal, .NET, rich internet applications (RIAs), and custom J2EE applications.

LiveSite is highly scalable, technology agnostic, and optimized for Autonomy TeamSite, a market-leading WCM solution. LiveSite currently powers thousands of dynamic websites with a next-generation content repository, powered by the Autonomy’s market-leading pan-enterprise search technology, the Autonomy Intelligent Data Operating Layer (IDOL); advanced content services; prebuilt applications; and dynamic personalized content delivery.

Business benefits include:

• Maximizes the value of existing software investments through the dynamic delivery of managed content to any display application.
• Dramatically reduces the complexity and costs of site development and maintenance through advanced content services and efficient reuse.
• Builds customer loyalty and satisfaction by enabling content targeting to any channel.
• Drives more visitors to a site by supporting search engine optimization.
• Saves costs by easily integrating with existing technical environments.
• Accelerates time to market for creating and updating dynamic websites through out-of-the-box functionality and simplified content access.

Optimost

Autonomy Optimost delivers an end-to-end marketing platform for visitor attraction, as well as conversion optimization and segmentation, to efficiently turn prospects into customers. The product supports an industry-leading application services infrastructure, easy-to-use interface, and robust analytics engine, taking the guess work out of optimizing online marketing campaigns.

With Autonomy Optimost, executing optimized campaigns is simple and profitable. Marketers can:

• Improve the performance of online advertising campaigns through a new comprehensive bid management and optimization system.
• Improve natural search rank and optimize pages for higher customer conversion.
• Drive revenue across all customer touchpoints by intelligently testing multiple combinations of content, design, layout, pricing, offers, and recommendations.
• Track campaign performance with KPIs to measure success from tested page throughout success funnel.
• Monitor campaign performance with a visually rich marketing dashboard to gain insight into actionable data.
• Discover under-performing segments that are prime targets for improved marketing revenue optimization.
• Identify and proactively deliver the most persuasive content for each segment to the visitor in real time, through automatic segmentation and targeting.

Optimost allows marketers to analyze web, social, and mobile channels and use their understanding to attract high quality audiences. The system will generate detailed reports in order to assess the overall health of a web page and continually analyze any and all data sources to improve page rank and generate valued traffic. Autonomy’s unique ability to recognize concepts and patterns in customer sentiment and behavior can deliver the right visitors to a site, and then offer up the most compelling content, offers, and campaigns to maximize revenue.

Optimost allows you to optimize your campaigns to their full potential. Autonomy's advanced technology uses virtually any and all data sources to provide you with superior conceptual keyword recommendations. Marketers can leverage real-time data sources — social media, customer feedback, web comments, phone calls to the contact center — to define the best bid strategies and improve elements of the campaign to attract the greatest value audience. Autonomy’s bid management system is unparalleled. It determines the most effective bid and match type across all engines and automatically places and refines bids based on performance.

Virage MediaBin

Autonomy Virage MediaBin is an intelligent rich media management solution to propel digital asset management into the twenty-first century. Virage MediaBin is the most advanced and comprehensive rich media management solution available to index, analyze, categorize, manage, retrieve, process, and distribute all types of rich media assets to any channel.

Virage MediaBin helps organizations with globally distributed teams deliver a more engaging and consistent customer experience by effectively managing, distributing, and publishing thousands of customer-facing digital assets – such as video, images, promotions, and logos – used to promote their messaging, products, and brands.

Companies benefit from higher-impact marketing and communications, greater agility, stronger brand equity, increased team productivity, as well as the security of knowing valuable corporate assets will be fully leveraged and preserved for the future. Using Virage MediaBin’s self-service access, marketing personnel no longer have to spend time fulfilling content requests.
Virage MediaBin delivers rapid return on investment and can support implementations scaled to the largest global enterprises.

Powered by the Autonomy Intelligent Data Operating Layer (IDOL), Virage MediaBin automatically extracts and forms an understanding of the key concepts found in rich media assets to deliver advanced analytics, automatic categorization, summarization, concept clouds, dynamic content associations, content hyperlinking, business processes, and workflow optimization.

Assets can be viewed in context with other content under management, both within the extended enterprise, across social networks, and across website searches. By understanding the meaning contained within an asset, relationships are discovered and assets can be dynamically associated to each other.

Rich media assets, images, video, webcasts, etc can be found, reused, and understood as easily as text, and are automatically cross-referenced with any other form of relevant information.

Qfiniti

Contact center performance is paramount to the success of businesses that strive to deliver premium customer service as a competitive differentiator. To maintain high customer satisfaction, businesses must measure and understand interactions to ensure they are meeting customer needs and identifying areas for improvement. Success begins with effective monitoring and workforce optimization technology.

Autonomy Qfiniti is a reliable recording solution that incorporates the advanced tools needed in today’s global and multi-site customer service centers. Through a single platform, Autonomy Qfiniti can record all calls for compliance management or selectively capture voice and desktop activity for quality assurance. The platform also includes innovative built-in coaching, real-time assistance, evaluation, survey, and training modules to ensure that your business delivers true quality performance.

Autonomy Qfiniti delivers:

• Extensive monitoring functionality with multiple call acquisition options including record-on-demand and live monitor.
• Intelligent monitoring techniques to conserve system resources, improve recording quality, and reduce workloads.
• Proven, measurable ROI benefits, such as higher productivity, lower agent turnover, and reduced customer churn.
• Innovative features including integrated coaching and playback tools.
• Centralized administration for reduced IT time and costs.
• Compliance with data security and corporate deletion standards.

Autonomy Qfiniti provides powerful monitoring options that include transaction-based recordings of voice, screens, or both, simultaneously. By capturing an array of activities, Qfiniti allows supervisors to monitor contact points for performance and examine processes for best practices. Supervisors have the ability to immediately record interactions on demand, or to monitor calls in a live setting. Qfiniti allows agents to activate on-demand recording for help requests, verification of transactions, or other business critical events.