Content Services

Research has demonstrated that organizations that proactively manage the quality of their knowledge assets are among the highest performing across industries. Iknow offers a comprehensive set of Content Services to help our clients manage these important assets.

Knowledge exists in many forms. Some of it is well documented – like policies and procedures – but much is held as ‘know-how’ by individuals and teams. Whether documented or not, or in structured (e.g. database) or unstructured (e.g. document) form, Iknow helps organizations improve content quality through a range of services including  knowledge capture, content migration, and cleansing services and by establishing content policies and procedures.

Since content provides little value if it can’t be found, Iknow consultants bring decades of experience in analyzing information repositories to create the information architecture and taxonomies, and metadata and tagging schemes critical to making information easier to find. Our experience across multiple industries allows us to design the content management approach that is best for your organization.

Because much of the content used in today’s complex businesses and governments originates from external as well as internal sources, Iknow also helps conduct detailed content audits and helps identify and resolve any licensing, access or rights management issues.

Whether structured or not, Iknow can help capture, organize and manage your organization’s content to unlock its value to achieve your goals.

Case Study 1
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Case Study 2
The National Institute of Allergy and Infectious Diseases wanted to improve its knowledge sharing practices and tools.  Iknow conducted a detailed content analysis, developed recommendations for governance and control, created a future state software prototype, and prepared a roadmap for achieving its objectives. Read more >>

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