Frequently Asked Questions

Our people, our processes, and our partners. Our consultants have completed over a hundred successful projects across many industry sectors, and, individually, we have completed hundreds of more projects before coming to Iknow. We have proven consulting approaches and methodologies that help our clients realize the full potential of their investment in knowledge management, build trusted relationships with their stakeholders and create sustainable competitive advantage. We work closely with a number of premier vendors and suppliers in knowledge management industries so that our clients can rely upon us for a best-in-class solution to their specific requirements. For more information on our unique combination of knowledge management expertise, industry and functional experience, best-in-class partners, and commitment to getting the job done right, please see Our Differentiators.

Iknow creates value by working with clients to create sustainable, knowledge-based competitive advantage. We do this by increasing the efficiency and effectiveness of teams and business processes through enhanced information access, and collaboration; leveraging intangible assets through improved knowledge capture and reuse; and improving the quality and speed of complex decision making. These changes create clear quantifiable benefits, such as increased revenues, shorter business process cycle times, and greater employee productivity. There are also less-quantifiable but equally valuable benefits, such as higher levels of creativity and innovation, and a more rewarding work environment. For more information on the services Iknow provides, please see Our Services.

Iknow’s core project approach is based on the IDEAL model. This organizational improvement methodology serves as a roadmap for beginning, planning, and implementing projects and programs. A typical approach for getting started involves a short, 6 to 8-week Phase 1 project. The objectives of this initial Phase are to understand the current business environment, define the business case, and establish a KM Roadmap. For more information on the IDEAL model, please see our Project Approach.

Iknow’s clients span all sizes and come from all industries—from small start-ups with a single business issue to global corporations with complicated information flows to government entities handling complex decisions. To see a full list, please visit our Clients section.

Usually, no. Iknow can be the primary vendor for software or hardware, but Iknow mainly implemements and customizes software sold by other vendors.

Send us an email or give us a call at 609-419-0500.

Please see the Work With Us section of this website for a description of Iknow's employment process and open positions.

Iknow’s vision is to become a global leader in helping companies better manage and leverage their knowledge and intellectual assets. Iknow is at the forefront of helping companies capture, organize, store, transform, combine, integrate, synthesize, and leverage their knowledge. In the next five years, we look to utilize the advancements in in-memory computing, text analysis capabilities, semantic web enhancements, and social and collaboration tools to enhance our services for all our clients in their goals of generating greater revenues, achieving higher levels of customer satisfaction, launching new products, lowering the overall cost structure, attaining superior levels of quality, and increasing internal productivity.

Iknow welcomes partnerships with individuals and small companies who have excitement and passion about knowledge management and an interest in collaborating with Iknow on sales opportunities. Our IPartner program allows individuals to participate in the sales process in a variety of ways and earn commissions based on booked business. For more information, please see our IPartner Program.