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List of Iknow Project Summaries

On this page, Iknow's Project Summaries are grouped by Iknow's five primary service lines: Strategy, Content, Process, Technology, and People service lines. Please click on a project title to learn more. Click on a column title to sort the Project Summaries in each table.

Strategy

Number Title KM Domain Industry Business Function
122 Current-State Assessment of the WFLLC Websites and Infrastructure Portals and Websites Government Information Technology
103 Applying Text Analysis to Financial Compliance Compliance Banking Risk Management
103 Applying Text Analysis to Financial Compliance Text Analysis Banking Risk Management
81 ECM, Records Management Strategy, and Roadmap Enterprise Content Management (Transactional) Government IT and Compliance
81 ECM, Records Management Strategy, and Roadmap Records Management Government IT and Compliance
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Expertise Profiling/Expertise Networks Government Research and Development
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Portals and Websites Government Research and Development
61 Building a High Performance Workforce Enterprise Content Management (Transactional) Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Portals and Websites Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Personalization Aerospace & Defense Flight Operations, Customer Service Operations
56 Improving Customer Service at Call Centers Enterprise Content Management (Transactional) Telecommunications Call Center Operations
56 Improving Customer Service at Call Centers Portals and Websites Telecommunications Call Center Operations
48 Developing a Strategy for Knowledge Stewardship Enterprise Content Management (Transactional) Professional Services Executive Management
48 Developing a Strategy for Knowledge Stewardship Enterprise Search Professional Services Executive Management
38 Supplying KM and CM Expertise to a Global Consulting Firm n/a Professional Services Business Development, Sales, Services Delivery
32 Detailed Project Planning for Three KM Initiatives n/a Life Sciences Marketing
31 KM Current State Assessment n/a Life Sciences Marketing
26 Knowledge Management for Managed Care Business Intelligence Life Sciences Managed Care
20 Strategy for a Global eLearning Initiative eLearning Life Sciences Engineering and Technical Services
17 Software Product Assessment—Text Analysis Text Analysis Consumer Products Engineering and Technical Services
9 Identifying New Knowledge-Based Product and Service offerings n/a Media Executive Management

Content

Number Title KM Domain Industry Business Function
126 Content Enrichment and Search Enhancement Taxonomy, Classification, and Metadata Management Government Information Technology
103 Applying Text Analysis to Financial Compliance Compliance Banking Risk Management
103 Applying Text Analysis to Financial Compliance Text Analysis Banking Risk Management
79 Improving a Digital Asset Management System Digital Asset Management Life Sciences Marketing and Creative Services
78 Implementing ECM in a Global Technical Support Organization Enterprise Content Management (Transactional) High Tech Call Center Operations
78 Implementing ECM in a Global Technical Support Organization Case Management High Tech Call Center Operations
61 Building a High Performance Workforce Enterprise Content Management (Transactional) Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Portals and Websites Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Personalization Aerospace & Defense Flight Operations, Customer Service Operations
57 System Design for a New Call Center Enterprise Content Management (Transactional) Telecommunications Call Center Operations
57 System Design for a New Call Center Portals and Websites Telecommunications Call Center Operations
56 Improving Customer Service at Call Centers Enterprise Content Management (Transactional) Telecommunications Call Center Operations
56 Improving Customer Service at Call Centers Portals and Websites Telecommunications Call Center Operations
26 Knowledge Management for Managed Care Business Intelligence Life Sciences Managed Care

Process

Number Title KM Domain Industry Business Function
141 Benefit Recovery Assessment Business Process Management Government Benefit Recovery
103 Applying Text Analysis to Financial Compliance Compliance Banking Risk Management
103 Applying Text Analysis to Financial Compliance Text Analysis Banking Risk Management
78 Implementing ECM in a Global Technical Support Organization Enterprise Content Management (Transactional) High Tech Call Center Operations
78 Implementing ECM in a Global Technical Support Organization Case Management High Tech Call Center Operations
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Expertise Profiling/Expertise Networks Government Research and Development
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Portals and Websites Government Research and Development
26 Knowledge Management for Managed Care Business Intelligence Life Sciences Managed Care

Technology

Number Title KM Domain Industry Business Function
146 National Accuracy Clearinghouse (NAC) Portal Pilot Portals and Websites Government Eligibility Integrity/Fraud Detection
107 Analyzing Scientific and Technical Documents for Enterprise Search Text Analysis Life Sciences Research & Development
107 Analyzing Scientific and Technical Documents for Enterprise Search Enterprise Search Life Sciences Research & Development
103 Applying Text Analysis to Financial Compliance Compliance Banking Risk Management
103 Applying Text Analysis to Financial Compliance Text Analysis Banking Risk Management
94 Voice-of-the-Customer Analysis and Calculating the Net Promoter Score Text Analysis Retail Marketing, Digital Commerce
94 Voice-of-the-Customer Analysis and Calculating the Net Promoter Score Customer Communications Management Retail Marketing, Digital Commerce
83 Records Management Software Installation and Pilot Records Management Government IT and Compliance
81 ECM, Records Management Strategy, and Roadmap Enterprise Content Management (Transactional) Government IT and Compliance
81 ECM, Records Management Strategy, and Roadmap Records Management Government IT and Compliance
79 Improving a Digital Asset Management System Digital Asset Management Life Sciences Marketing and Creative Services
78 Implementing ECM in a Global Technical Support Organization Enterprise Content Management (Transactional) High Tech Call Center Operations
78 Implementing ECM in a Global Technical Support Organization Case Management High Tech Call Center Operations
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Expertise Profiling/Expertise Networks Government Research and Development
73 Applying Knowledge Mapping and Rapid Prototyping at a National Research Institute Portals and Websites Government Research and Development
70 Instilling a Knowledge Sharing Culture Collaboration Life Sciences Research and Development
70 Instilling a Knowledge Sharing Culture Portals and Websites Life Sciences Research and Development
70 Instilling a Knowledge Sharing Culture Expertise Profiling/Expertise Networks Life Sciences Research and Development
57 System Design for a New Call Center Enterprise Content Management (Transactional) Telecommunications Call Center Operations
57 System Design for a New Call Center Portals and Websites Telecommunications Call Center Operations
56 Improving Customer Service at Call Centers Enterprise Content Management (Transactional) Telecommunications Call Center Operations
56 Improving Customer Service at Call Centers Portals and Websites Telecommunications Call Center Operations
45 Search Engine Implementation Enterprise Search High Tech New Product Development
20 Strategy for a Global eLearning Initiative eLearning Life Sciences Engineering and Technical Services
17 Software Product Assessment—Text Analysis Text Analysis Consumer Products Engineering and Technical Services

People

Number Title KM Domain Industry Business Function
103 Applying Text Analysis to Financial Compliance Compliance Banking Risk Management
103 Applying Text Analysis to Financial Compliance Text Analysis Banking Risk Management
78 Implementing ECM in a Global Technical Support Organization Enterprise Content Management (Transactional) High Tech Call Center Operations
78 Implementing ECM in a Global Technical Support Organization Case Management High Tech Call Center Operations
70 Instilling a Knowledge Sharing Culture Collaboration Life Sciences Research and Development
70 Instilling a Knowledge Sharing Culture Portals and Websites Life Sciences Research and Development
70 Instilling a Knowledge Sharing Culture Expertise Profiling/Expertise Networks Life Sciences Research and Development
61 Building a High Performance Workforce Enterprise Content Management (Transactional) Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Portals and Websites Aerospace & Defense Flight Operations, Customer Service Operations
61 Building a High Performance Workforce Personalization Aerospace & Defense Flight Operations, Customer Service Operations
48 Developing a Strategy for Knowledge Stewardship Enterprise Content Management (Transactional) Professional Services Executive Management
48 Developing a Strategy for Knowledge Stewardship Enterprise Search Professional Services Executive Management
20 Strategy for a Global eLearning Initiative eLearning Life Sciences Engineering and Technical Services