People Services

A focus on communications, training, organization design and the cultural and behavioral aspects of knowledge sharing and collaboration can be vital to the success of a knowledge management initiative. Iknow provides a comprehensive set of People Services to help our clients create the change and performance management and related organization enablers that are critical to achieving the expected benefits from these investments.

These services include development of rewards and recognition programs, definition of knowledge management-related roles and responsibilities and standards and guidelines for new knowledge processes. We also help launch and support communities of practice to create a forum for collaboration and knowledge sharing among targeted groups of employees or external stakeholders.

Together with our Strategy, Content, Process and Technology services, Iknow’s People services provide a strong foundation for helping to shift an organization’s behaviors towards the knowledge sharing, collaboration and learning activities that are important to achieving their results.

Case Study
A large pharmaceutical research organization wanted to instill a knowledge sharing culture. Iknow analyzed the existing environment and developed recommendations for a comprehensive future-state vision. Iknow also identified commercial software tools that supported various aspects of knowledge sharing. As a result of Iknow’s work, the R&D organization had a clear future-state vision, an understanding of the benefits and risks of implementing change, and an implementation roadmap. Read more >>

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