Iknow works with our clients to help them extract the value from their knowledge assets and apply their know-how to improve performance and create sustainable competitive advantage. We offer a wide range of Process Services to assist our clients in achieving these results by embedding their knowledge into their decision-making activities, key business processes and operational policies and procedures.
One of the steps Iknow takes in many of our client projects is to apply our decades of consulting and cross-industry experience to understand the critical steps in our client’s value chain activities and then document how knowledge is captured, created and applied during each step. With this mapping in place, we are able to better diagnose critical gaps or inefficiencies and redesign important processes to help our clients to better achieve their goals.
When coupled with our Content, People and Technology Services, our clients are able to both prioritize and operationalize improvements in how they capture, create and apply their knowledge assets to improve their performance.
Case Study 1
The Technical Division of a Fortune 50 pharmaceutical and health care company was seeking to deliver training programs to over 100,000 employees more efficiently and cost effectively. Iknow conducted an assessment of the breadth and scope of the existing training programs and created an e-Learning vision and transformation roadmap implemented by the client. Read more >>
Case Study 2
The Managed Care division of a top pharmaceutical company experienced difficulty sharing information and supporting decision-making needs of the business. Iknow addressed critical issues around content, process and technology that resulted in more effective monitoring of business performance and improved quality of business intelligence. Read more >>
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