Technology Services

Technology has always played a critical role in helping to capture, manage and deliver knowledge content and enable better communications and collaboration both inside and outside an organization. Iknow is a leader in helping our clients to not only understand the available technology tools but to also assist them to select the right software and implement the solution that addresses their critical needs.

Our Technology Services span the full lifecycle from requirements definition to technology assessment and identification through prototyping and proof of concept development to large-scale application design and development and system integration.

We combine our broad knowledge of the software tools across 40 knowledge management technology domains and partnerships with many of the leading software, hardware and technology vendors to help our clients identify, select and implement the right technology to deliver results efficiently and cost-effectively.

From strategy to execution, Iknow helps our clients to define the right role for technology in implementing a knowledge management solution and provide the hands-on implementation support to achieve their goals.

Case Study 1
The Engineering Services Division of a Fortune 50 company needed to identify the right text analysis software to support the automatic analysis of various types of content. Iknow tapped leading third-party reports, vendor literature, and its own proprietary research to identify and compare leading products and performed software evaluations of leading products. Iknow’s findings were used to support recommendations for future IT investments. Read more >>

Case Study 2:
A global telecommunications company struggled with an outdated and poorly designed system that supported its North American call center operations. Iknow was asked to take the lead role in the system’s redesign. Iknow used a combination of requirements gathering sessions and rapid prototyping to develop the initial redesign followed by the detailed design documentation and project implementation plan. The client’s IT Division had complete documentation for system development and within months, the client rolled out a new CSR portal and ECM system. Read more >>

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