Dr. Bernard L. Palowitch, Jr.

Engagement Director

Dr. Bernard L. Palowitch, Jr. is an Engagement Director, Senior Consultant, and Knowledge Management Specialist at Iknow LLC. He has over 38 years of project delivery experience and has led or supported more than 200 significant consulting assignments during his career. Areas of expertise include redesigning business and knowledge processes, realigning workforces, and implementing software products and platforms to enable digital transformation.

Career Highlights
  • President, Engagement Director, and Senior Consultant, Iknow LLC, 2001–present. Dr. Palowitch designs and delivers knowledge management solutions to clients around the world.
  • Senior Partner, Ernst & Young LLP, 1996–2000. Before founding Iknow LLC, Dr. Palowitch was a Senior Partner in Ernst & Young’s management consulting practice. At E&Y, Dr. Palowitch sold and directed client assignments at many of the leading pharmaceutical, biotechnology, and medical device companies. He was the firm’s global service line leader for both Strategy Services and Knowledge Management in these industries.
  • Corporate Director–Business Reengineering at Bristol-Myers Squibb Company, 1992–1996. In this role, he initiated, planned, and directed strategic and process reengineering projects across the company. While at BMS, Dr. Palowitch led enterprise-wide business process reengineering and performance improvement projects in new product development, supply chain, finance, human resources, and legal areas.
  • Senior Project Manager, McKinsey & Company, 1987–1992. At McKinsey, Dr. Palowitch planned and directed strategy and operations improvement assignments at major industrial companies. He was a subject matter expert in manufacturing strategy, manufacturing operations, and the pharmaceutical and biotechnology sector.
  • Independent Consultant, 1982–1987. He specialized in advanced process control and industrial automation.
  • Doctor of Science degree, Chemical Engineering, from the Massachusetts Institute of Technology, 1987. Dr. Palowitch was awarded a National Science Foundation Graduate Research Fellowship.
  • Master of Science degree, Management, from the Sloan School at MIT, 1986.
  • Bachelor of Science degree, Chemical Engineering, from the University of Pittsburgh, 1982. Summa cum laude. Tau Beta Pi.
  • Bachelor of Arts degree, Economics, from the University of Pittsburgh, 1982. Magna cum laude. Phi Beta Kappa.
Selected Clients

Dr. Palowitch’s commercial clients include Amgen, Booz Allen Hamilton, British Petroleum, Daimler, Detroit Edison, Dow Jones, Genentech, GlaxoSmithKline, IBM, Johnson & Johnson, Merck, Pfizer, PPG Industries, Raytheon, Roche, and Shell Oil Company. He has also worked for many U.S. federal, state, and local government departments and agencies, the Kingdom of Saudi Arabia, and the United Nations.

Professional Association & Memberships

Dr. Palowitch is a member of the:

  • Institute of Management Consultants (IMC)
  • Association of Independent Information Professionals (AIIP)
  • Association of Strategic Alliance Professionals (ASAP)
  • Society of Human Resource Management (SHRM)
  • AIIM, the enterprise content management industry association
  • Association for Computing Machinery (ACM).

Dr. Palowitch is certified as a Senior Professional in Human Resources (SPHR) by the Human Resources Certification Institute.


Bernie enjoys playing a variety of racquet sports, sailing, and traveling.

Princeton, New Jersey
Select Expertise
Strategy Services
Content Services
People Services
Process Services
Technology Services
Business Process Management
Enterprise Content Management
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Mr. Marwan A. Awad


Mr. Marwan A. Awad is an information system technology professional with over 25 years of diverse U.S. and international experience in areas of help-desk support to stand-alone and server operating systems. He has experience in human language technology (HTL), providing support and guidance to efforts pertaining to artificial intelligence (AI). He has provided assistance and direction to efforts pertaining to AI in support of several Federally Funded Research and Development Centers (FFRDCs).

Career Highlights
  • Technical Consultant, Iknow LLC 2019-present.
  • Desktop and Network Support Consultant, Flexis Tech LLC, 2013 – 2018. Built network and data infrastructure to meet professional IT Industry standards. Analyzed IT solutions to meet business needs and requirements. Assisted in planning, design and implementation of full IT Infrastructure to support multi-platform data structure.
  • Systems Engineer, MITRE Corporation, 2007-2013. Provided pertinent linguistic data, input and support for Machine Translation systems (MT) and Artificial Intelligence (AI) projects in the Human Language Technology (HLT) innovation area. Supported the development and enhancement of user interface (UI) designs to various MT and speech recognition computerized systems.
  • All Media Analyst, L3 Technologies-Titan Corporation, 2002-2007. Mr. Awad provided identification and extraction of essential elements of information from large variety of media including handwritten materials, video and audio recordings, and other electronic media. He oversaw the daily time reporting and other administrative duties of 35 company employees.
  • Technical Support Consultant, The American Open University, 2001-2002. Provided technical support to office staff and off-sites campus users, maintained and managed remotely connected workstations to the main offices using remote communication software package.
  • Technical Team Leader, Department of Justice, Immigration and Naturalization Services (INS), 2001-2002. Mr. Awad provided desktop and network technical support for about 200 local users and over 1500 nationwide users. He spearheaded a project to enhance the Tier I and Tier II communication and data-entry quality by standardizing the trouble and solution descriptions in the INS help-desk database system (Remedy). Mr. Awad led a team of IT professionals to deploy and implement local and Wide Area Network designs for the INS headquarters, sub-offices and border patrol stations nationwide.
  • Computer Specialist, Getronics Government Solutions, 1999-2001. Mr. Awad was the technical team leader providing desktop and network technical support.
  • Master of Arts degree in Social Science, California University of Pennsylvania, Current.
  • Bachelor of Arts degree in Arabic Language and Culture, California University of Pennsylvania, Current.
  • Associate of Science degree in General Studies, Northern Virginia Community College, 2008.
  • Associate of Applied Science, Information Systems Technology/Network Administration, Northern Virginia Community College, 2003.
Selected Clients

Mr. Awad has worked for several U.S government agencies, including the DOD, DOJ, DHS, HUD, National Science Foundation (NSF), and National Institute of Standards and Technology (NIST), and commercial companies, such as MITRE Corporation, Basis Technology, Lockheed Martin, Booz Allen Hamilton, L3 Technologies, Computer Sciences Corporation, and Raytheon.


Language fluency in Arabic (Native) and Farsi (R/W/S).

Falls Church, Virginia
Select Expertise
Content Services
Technology Services
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Mr. Norm Kashdan

Mr. Norm Kashdan is a Senior Consultant and Specialist in knowledge capture and representation, taxonomies and ontologies, and software engineering at Iknow LLC. Over the last years, Mr. Kashdan has focused on the development of processes, methods, tools, and automation to support knowledge solutions in the healthcare and financial services sectors.

    Career Highlights

    Selected accomplishments include:

    • Designed and implemented systems to capture and disseminate expert knowledge.
    • Organized and trained technical staff to deliver complex healthcare analytics solutions.
    • Developed a service delivery framework & technical delivery process for delivering healthcare analytics solutions.
    • Developed methods & practices for operating a Project Management Office.
    • Designed processes to perform extraction, transformation, and loading of data from Electronic Health Record (EHR) systems into an analytical data warehouse.
    • Designed tools to automate the data acquisition from EHRs.
    • Designed and led the development of several generations of rule-based systems used to deliver health care solutions. These systems were specifically designed to allow the creation and maintenance of knowledge by subject matter experts. Among the applications of these systems:
      • Personal health assessment tools
      • Healthcare portal with alerts and notifications
      • Eligibility for benefit programs (based on complex eligibility rules)
      • Determination of protocols for diabetic and pre-diabetic patients
    • Designed and led the development of an adjudication language used to process benefit claims and provider network contracts.
    • Designed and led the development of tools to manage Sarbanes-Oxley process auditing.

    Mr. Kashdan earned Bachelor of Science and Master of Science degrees in computer science from the City College of New York.


    Mr. Kashdan is a hospice volunteer for Nashoba Nursing Service & Hospice. He works with terminally ill patients.

    Dr. John Lewis, Ed.D.

    Change Management/Leadership Specialist

    Dr. Lewis is a Change Management/Leadership Specialist at Iknow LLC. He has deep experience in change management strategies, specifically related to transformational and transactional leadership requirements, human capital requirements including innovation and skills training, knowledge management requirements for collaboration and self-service operations, and end-user experience for customers and associates.

    Career Highlights
    • Cofounder at The CoHero Institute LLC, 2013–present
    • Part-time Faculty Member, Kent State University, Knowledge Management program, 2012–present
    • Founder at Explanation Age LLC, 2009–present
    • Head of Call Center Knowledge Systems, Capital One Financial Services, 1999–2009
    • Principal Consultant, PricewaterhouseCoopers LLP, 1998–1999
    • Faculty Member/Business Consultant, Pennsylvania State University/Applied Research Laboratory, 1995–1998
    • Manager of Instructional Design Department, Adobe Systems/Frame Technology, 1994–1995
    • Project Manager with SunU, Sun Microsystems, 1990–1994
    • Lead Instructional Designer, Lockheed-Martin Missiles and Space, Inc., 1983–1990

    Dr. Lewis earned a Doctor of Education degree in Educational Psychology from the University of Southern California, with a dissertation focus on mental models and decision making. He earned a Master of Arts degree in Instructional Design and Technology from San Jose State University, and received the outstanding graduate research award. He earned a Bachelor of Science degree in Mass Communications with a Mathematics minor from Towson University, and an Associate of Arts degree in Computer Programming from the College of Southern Maryland. He also earned a Six Sigma Certification (Green Belt).

    Selected Clients

    Dr. Lewis’s clients include Allianz Global Assistance; American Heart Association (VA Stroke Task Force); Asurion; Educational Media Creations; Gander Mountain; Hewlett-Packard; i4C Innovations; Impact Makers; Intersections, Inc.; Long Beach Health & Human Services; and the Schwan Food Company.

    Professional Association & Memberships

    Dr. Lewis is a member of the:

    • International Institute for Knowledge and Innovation
    • International Society for Performance Improvement

    Dr. Lewis is a frequent speaker and author on KM/Organizational Learning. He has contributed to:

    • KM World
    • Journal of Innovation Management
    • Electronic Journal of Knowledge Management

    John is a Star Trek fan and pursues artificial intelligence models for conversational user interfaces.

    Richmond, Virginia

    Ms. Martha R. Tuthill

    Ms. Martha R. Tuthill is an Engagement Director and Subject Matter Expert at Iknow LLC. She has 30 years of consulting and project management experience and has been involved in numerous consulting assignments during her career. She has deep expertise in business transformation, procurement, contract strategy, negotiation, human performance/change management, and the health, public sector, hospitality, and telecommunications industries.
    Ms. Tuthill has the following relevant expertise and capabilities:

    Career Highlights

    Prior to working with Iknow LLC, Ms. Tuthill started her own consulting company where she partnered with consulting firms and worked with the State of Arkansas, the State of Florida, the State of Mississippi, and the State of Texas on various mission-critical projects.

    • Engagement Director, Iknow LLC, 2015 to present
    • President, Chesapeake Technology Consulting, Inc. 2011–2015. Clients include the State of Florida, the Department of Children & Families, the State of Texas Department of Families and Protective Services, and the Mississippi Department of Human Services
    • Accenture 1979–2011. Prior to 2011, Ms. Tuthill was a Global Managing Director in Accenture’s consulting, technology, and outsourcing practice. At Accenture, Ms. Tuthill sold and directed client assignments at many of the leading Fortune 500 companies and federal and state agencies. She was the Managing Director for Delivery of Accenture’s North American Health and Public Service Practice—a $2.5 billion enterprise with 500 service contracts and 10,000 technical professionals serving 150 client organizations. She personally led the most complex contracts including those with Aetna, Amtrak, Ascension, General Dynamics, Highmark, Partners HealthCare, Texas Medicaid, the U.S. Department of Education, United Healthcare, and US VISIT. Prior to that role, Ms. Tuthill held various sales, delivery, and operational roles including Chief Operating Officer of Accenture’s Communications and High Tech Division.
      • Managing Director, Health & Public Service Technology, North America, 2009–2011
      • Managing Director, IT Outsourcing East, 2008–2009
      • Chief Operating Officer, Communications & High Technology, 2006–2008
      • Global Technology Delivery Director, 2005–2006
      • East Region Technology Director, 2003–2004
      • BellSouth Client Account Partner, 1997–2002
      • Human Performance Partner, 1991–1996
      • Project Manager, 1985–1990
      • Technology Analyst and Programmer, 1979–1984

    Ms. Tuthill earned a bachelor of arts degree in computer science and economics from the College of William and Mary, 1979.

    Selected Clients

    Ms. Tuthill’s state government clients include the State of Arkansas, the State of Florida, the State of Mississippi, and the State of Texas. Her U.S. federal government clients include the U.S. Department of Defense, the U.S. Department of Education, the U.S. Department of Homeland Security, and the U.S. Department of the Treasury. Her commercial clients include Atlanta Gas Company, AT&T, Baltimore Gas & Electric, BellSouth, EMC, Partners HealthCare, Peoples Gas, Starwood Hotels, Thames Water, United Parcel Service, and Vodafone.

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    Mr. Jeffrey M. Schilz

    Mr. Jeffrey M. Schilz is an Engagement Director with Iknow, where he consults with state government agencies and assists corporate clients in conducting due diligence in the area of healthcare-related mergers or acquisitions and developing strategies for value-based growth.

    Mr. Schilz was previously a Senior Consultant at Lucas Group where he performed similar work. Prior to joining Lucas Group, Mr. Schilz served on the senior staff of South Carolina Governor Mark Sanford from 2008–2011 in a variety of capacities, including Policy Director, Budget Director, and Cabinet Director.

    Career Highlights
    • Mr. Schilz has been a Senior Business and Government Consultant since leaving the Governor’s Office in 2011. Before joining Iknow, Mr. Schilz provided similar consulting services through Lucas Group and The Stephen Group.
    • From 2007 to 2011, Mr. Schilz served as Policy Director, Budget Director, and Cabinet Director for the Office of South Carolina Governor Mark Sanford. In addition to his many responsibilities as described above, Mr. Schilz served as a link to/from the governor’s office and the cabinet agencies (Department of Health and Human Services; Department of Social Services; Department of Alcohol and Drug Abuse Services; Department of Juvenile Justice; Department of Corrections; State Law Enforcement Division; Department of Commerce; Department of Employment and Workforce; Department of Motor Vehicles; Department of Transportation; Department of Revenue; Department of Public Safety; and the Department of Parks, Recreation, and Tourism).
    • Mr. Schilz worked as a private practice attorney from 2006 to 2007, and preceding that was a law clerk to the Honorable John C. Few.

    Mr. Schilz earned a juris doctorate degree from the University of South Carolina School of Law and a bachelor of science degree in physical education from the College of Charleston.

    Selected Clients

    Mr. Schilz’s clients include the South Carolina Department of Health and Human Services (SCDHHS), the Florida Department of Children and Families (DCF), the Mississippi Department of Human Services (MDHS), and the Texas Department of Family and Protective Services (DFPS).

    Professional Association & Memberships

    Mr. Schilz is a member of the:

    • South Carolina Bar Association
    • College of Charleston Board of Trustees
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    Mr. Timothy Kinsella

    Mr. Timothy Kinsella is a Senior Consultant and Risk and Catastrophe Management Specialist at Iknow LLC. He has over 30 years of experience building new businesses, improving operational efficiency, and leading strategic initiatives. Mr. Kinsella’s knowledge is based on leadership positions in product innovation, operations, information technology, and marketing and sales, and he has significant professional experience in management consulting.

    Mr. Kinsella has the following relevant expertise and capabilities:

    Career Highlights

    Prior to joining Iknow LLC, Mr. Kinsella was the Founder and Managing Principal of TCoR Consulting where he worked with industry experts to solve complex insurance and risk management problems using a Total Cost of Risk (TCoR) framework. Key focus areas included probabilistic business interruption loss models for mechanical and electric breakdown, property risks for electric power generation facilities (coal, gas, wind, solar); product warranty program design and management; supply chain risk management frameworks; and U.S. flood risk assessments.

    Prior to starting TCoR Consulting Mr. Kinsella served as Senior Vice President of Operations & Systems at AIG’s Global Marine and Energy and Executive Liability business units. At AIG, Mr. Kinsella led the effort to ensure that Global Marine & Energy and National Union’s end-to-end business processes were efficient and met requirements and compliance standards established by Internal Audit and Sarbanes-Oxley–Section 404. This included documenting, monitoring, and controlling processes to ensure coding/reporting timeliness, accuracy, and completeness. Mr. Kinsella was also responsible for directing the system maintenance/development activities of approximately $12 million per year.

    Prior to joining AIG, Mr. Kinsella was a Senior Manager in Ernst & Young’s Management Consulting Practice, where he conducted numerous business process analysis and recommendation projects for some of the world’s leading insurance and pharmaceuticals companies. Mr. Kinsella also led the effort to build a public company reporting system to support a major insurance company’s demutualization process.

    Mr. Kinsella has held managerial positions in operations–finance at AlliedSignal (now Honeywell) and R&D/Sales at Microcel Technology (a Rothschild Capital Partners venture-backed startup).


    Mr. Kinsella earned a master of business administration degree in management from the Stern School of Business at New York University and a master of science degree in ceramic science and engineering from Rutgers University. Mr. Kinsella’s thesis research investigated the effects of high-temperature processing conditions on adhesion in fiber composites. He received a bachelor of science degree in chemistry from Saint Peter’s College.

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    Mr. Pranay P. Kohli

    Senior Technology Consultant and Renewable Energy Subject Matter Expert

    Mr. Pranay P. Kohli is an internationally experienced executive and consultant in the energy and IT sectors. He has worked with the management of Global 50 corporations, national governments, and international organizations.
    Mr. Kohli has the following relevant expertise and capabilities:

    Career Highlights
    • Senior Technology Consultant, Iknow LLC, 2013–present. Works on energy and knowledge management projects involving SharePoint 2013 for high technology companies.
    • Principal, amidus LLC, 2009–present. Internationally experienced clean energy and sustainability professional with a unique combination of consulting, operational, and technology skills gained while leading strategy, business growth, investment, and implementation projects for commercial, public, and nonprofit entities. He is a U.S. Department of Energy (DOE)-certified professional for Clean Energy workforce training, a core member of Maryland Energy Administration’s Task Force on Clean Energy workforce development, and a consultant for the UN Sustainable Energy for All initiative in Africa. Mr. Kohli provided expert testimony to the State of Maryland House of Representatives in 2011, is an invited speaker at the DAAD/UN MCEC Energy Summit, and serves on the Board of Advisors, Maryland Clean Energy Center (MCEC). He is also a Director of Maryland | DC | Virginia Solar Energy Industries Association (MDV-SEIA) and an advisor for the Institute for Energy and Environment Research (IEER).
    • Vice President of Strategy and Global Business Development, a2z Inc., 2007–2009. Led teams to develop new market-leading products and formulate business-growth strategies. Managed innovative marketing and high-level sales. Led negotiations with venture capital firms for equity investment in the company. Decreased operational costs by 20 percent, grew revenue to 25 percent above industry average, and increased lead generation by 40 percent.
    • Director, STL Partners, 2004–2007. Managed strategic initiatives for Fortune 50 companies on business growth and business process re-alignment projects. Identified new business opportunities in excess of $500 million in a two-year period.
    • Principal, Ernst & Young Management Consulting, 1999–2003. Had global responsibility for energy, utilities, high technology, and manufacturing industries. Led a 30-person business development team in creating a new line of business. Successfully performed technology and business due diligence for companies that were in the process of raising venture capital or going public.
    • Corporate Strategy Manager, Ericsson Telecommunications, 1997–1999. Managed strategic product planning and market introduction while guiding a team of 25 technology professionals in three countries.
    • Business Unit Head, IBM Global Services, 1994–1997. Launched and managed IBM’s OneWeb product and service offering in Europe. Responsible for an international team of 11 business consultants.

    Mr. Kohli earned a Master of Technology degree in Energy and a Master of Science degree in Physics from the Indian Institute of Technology (IIT), Delhi, India. He attended Business Administration coursework at Stockholm University, Sweden, and was a consulting scientist for the German Ministry of Research and Technology (BMFT) at the Technical University, Munich, Germany.

    Selected Clients

    Mr. Kohli’s government and corporate clients include ABB, Vattenfall, Stockholm Energi, Ellos, Siemens, Ericsson, IBM, Sun Microsystems, T-mobile, Mannesman, E.On, Nokia, the National Association of Broadcasters (NAB), Vodafone, the UN, Tata Energy, Phillips, the State of Maryland, the U.S. Department of Energy, the Indian government, the Swedish government, and the German government.

    Professional Association & Memberships
    • Director of Maryland | DC | Virginia Solar Energy Industries Association (MDV-SEIA)
    • Advisor for Maryland Clean Energy Center (MCEC)
    • Advisor for Institute for Energy and Environment Research (IEER)
    • Core Member of Maryland Energy Administration’s Task Force on Clean Energy Workforce Development

    Fluent in English, Hindi, Swedish, and Urdu; business level understanding of Danish, German, and Norwegian.

    Baltimore, Maryland
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    Mr. Robert Armacost

    Engagement Director

    Mr. Robert L. Armacost, Jr. is an Engagement Director and Knowledge Management Specialist at Iknow LLC. Mr. Armacost has extensive experience in management consulting and knowledge management, with a track record of delivering significant business impact while working for two leading global professional services organizations.
    Mr. Armacost has unique expertise and capabilities in all aspects of knowledge management, collaboration, and market research. Highlights include:

    Career Highlights
    • Engagement Director and Senior Consultant, Iknow LLC, 2015–present
    • Adjunct Faculty Member, Columbia University, Master’s Program on Knowledge & Information Management, 2015–present
    • Principal and Global Head of Knowledge, KPMG LLP, 2007–2015. He led the strategy and implementation for global knowledge, collaboration, and research capabilities at KPMG, which delivered value for its business and clients by harnessing the knowledge of a staff of 160,000.
    • Director of Knowledge Management, Bain & Company, 2000–2007. He led the creation and oversight of Bain’s award-winning knowledge capabilities and tools. Mr. Armacost also worked as a management consultant and led client-serving teams addressing strategy, performance improvement, and M&A issues across various industries.
    • Consultant, Manager, Bain & Company, 1994–2000
    • Head of Consultant Professional Development, Bain & Company, 1998–1999
    • Summer Associate, Monsanto Company, Agricultural Chemicals, 1993
    • Captain, U.S. Air Force, 1988–1992. He managed the development and procurement of major electronic systems.
    • Mechanical Engineer, GE Medical Systems, 1987

    Mr. Armacost earned a master of science degree in management from the MIT Sloan School of Management and a bachelor of science degree in mechanical engineering from Northwestern University.

    Professional Association & Memberships

    Mr. Armacost is a member of the:

    • Northwestern University Regional Alumni Leadership Council
    • Conference Board Council on Knowledge & Collaboration, Executive Committee
    • Boston KM Forum

    Mr. Armacost is a frequent speaker and author on knowledge management. He has contributed to:

    • KM World
    • APQC Knowledge Management Conference
    • “Helping Knowledge Be All It Can Be,” Journal of Business Strategy, 2004
    Boston, Massachusetts
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