Information Architecture

Findability and Search

Findability is the art and science of making information easily retrievable within content management systems, digital asset management systems, databases, and on complex websites and portals. The objective of findability is to deliver the right content to users when they need it with the least amount of effort and frustration.

Business Value

Improvements in findability and search allow users to efficiently and intuitively find the exact content they want when they need it. Better search increases employee productivity, improves the quality of decision making, and reduces the frustration from a poorly designed and implemented search application.


Iknow delivers configured and optimized enterprise search systems. These systems typically include carefully configured user interfaces that provide an optimal user experience.

Taxonomy and Metadata Development

The primary functional need in today’s electronic information environments is providing effective and easy-to-use methods that enable users to find, navigate, and use content.

Business Value

Taxonomies and metadata, when properly implemented within a client’s ECM, DAM, or enterprise search system, improve the ability to find relevant content quickly. Specifically, taxonomies and metadata support filters, facets, browse, and other types of advanced search functionality.


Iknow delivers custom taxonomies and metadata schemas/models that are handcrafted to our clients’ unique environments.

Much of our work in taxonomy and metadata development takes place in the context of larger knowledge management engagements. On these assignments, Iknow delivers not only a customized taxonomy but a completed enterprise content management (ECM) or digital asset management (DAM) system that incorporates the taxonomy and metadata for asset tagging.