Business process management (BPM) deals with the automation, coordination and control of business processes through software. Alternative terms for BPM include business process automation (BPA) and workflow management. BPM and workflow automation systems coordinate business and knowledge processes according to a process model. Many commercial BPM and workflow software tools are quite sophisticated and can handle complicated business logic, resource availability, queues, and load balancing.

Business Value 

Business value from business process management comes from numerous sources. Workflow automation shortens business process cycle times and improves quality levels, resulting in higher levels of customer and stakeholder satisfaction. Standardized electronic forms are less costly than paper-based forms and automated input checking and verification lower the amount of errors and rework. Internal processing costs are also reduced because of strict adherence to the business rules.

Iknow has deep expertise in managing all phases of business process management and workflow automation projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes, including business process and knowledge process mapping, design, and reengineering; Total Quality Management, Six Sigma, Lean Manufacturing, and other quality-related improvement initiatives; performance measurement, including metrics definition and the creation of balanced scorecards; software requirements definition and package selection; and system customization and implementation.

Company Namesort ascending Product Name Type
Xerox DocuShare Commercial
Xerox DocuShare Flex Commercial
Vanguard Systems Vanguard ECM Commercial
Upland Software FileBound Commercial
Upland Software AccuRoute Commercial
TIBCO Software TIBCO ActiveMatrix® BPM Commercial
SpringCM SpringCM Workflow Automation Commercial
Software AG Business Process Management (BPM) Commercial
ServiceNow Now Platform Commercial
SER Group Doxis4 iECM Suite Commercial
Prosperoware Umbria Commercial
Prosperoware Milan Commercial
Pegasystems BPM Suite Commercial
Oracle Oracle Business Process Management Commercial
OpenText OpenText eDOCS Commercial
OpenText OpenText Documentum xCP Commercial
OpenText OpentText Enterprise Content Management (ECM) Software Commercial
OpenText BPM in the Cloud with AppWorks Commercial
OpenText OpenText AppWorks Platform Commercial
Objective Objective ECM Commercial
Objective Objective Perform Commercial
Northplains Digital Asset Management DAM solutions Commercial
Nintex Workflow Management and Automation Commercial
Newgen Software OMNIFLOW iBPS Business Process Management Suite Commercial
Laserfiche Laserfiche Business Process Automation Commercial
Kofax Kofax Kapow Commercial
K2 BPMS Commercial
IBM IBM Robotic Process Automation with Automation Anywhere Commercial
IBM IBM Business Process Manager on Cloud Commercial
IBM IBM Business Automation Workflow Commercial
IBM IBM Business Process Manager Commercial
Hyland Perceptive Process Commercial
Hyland OnBase Commercial
Fabasoft Fabasoft Cloud Commercial
Everteam Process and Workflow automation Commercial
DST Systems Intelligent Business Process and Case Management Commercial
Dow Jones Factiva
DocuWare DocuWare Platform Commercial
Canto Cumulus Commercial
Brandworkz Brandworkz Commercial
Bizagi Business Process Modeling Software (BPM) Commercial
AXON Ivy intelligent BPMS (iBPMS) Commercial
Appian Business Process Management Suite - BPMS Commercial
Alfresco Alfresco Digital Business Platform Commercial
Alfresco Alfresco Process Services Commercial