In some ways, we are living in a golden age for knowledge management, with the explosion of new sources of data and information creating enormous opportunities for organizational learning. Internal document repositories and external news sources continue to proliferate, augmented by social media, image-based content, and other sources of “big data”.
At the same time, however, we are outstripping our capability to extract useful knowledge from this flood of new content using traditional KM approaches, and easier document capture makes the problem worse. With boomer retirements, job churn among millennials, and greater time pressure on everyone, there are significant constraints on human-driven content collection and curation models.
Given these pressures, it’s more important than ever to have a tightly focused KM content strategy; a clear idea of which topic areas and which types of content will help people do their jobs better and will create the biggest business impact. Once these goals are in place, attention can shift to the most effective ways to gather and manage this content on an ongoing basis.