Mr. Ralph Poole is an Engagement Director, Senior Consultant, and Knowledge Management Specialist at Iknow. Mr. Poole has over 35 years of consulting experience with the Boston Consulting Group, Bain & Company, Ernst & Young, Capgemini, Coherence Group, Bridge Consulting International, and Iknow LLC. Mr. Poole has extensive experience in leading knowledge management, content enrichment, software development, and IT transformation projects in large commercial and government organizations.

Mr. Poole has deep subject matter expertise in understanding and organizing large unstructured databases. Mr. Poole applies his extensive experience in projects involving big data, text analytics, social media analysis, complex event processing, data quality, data cleansing, predictive analytics, computational linguistics, data mining, enterprise search, ontology, taxonomy, and metadata strategies.

Career Highlights 

Prior to joining Iknow, Mr. Poole was the Managing Partner of Coherence Group and a Partner at Bridge Consulting International. In these roles, he was responsible for selling and delivering strategy implementation, business transformation, learning, and knowledge management solutions to clients.
Mr. Poole was the Chief Knowledge Officer; Chair of the Global Knowledge & Learning Council; and Director–Knowledge, Learning, Methods (KLM) at Capgemini, a global consulting firm with 60,000 employees. He created the firm’s enterprise portal, content, and knowledge processes; people management policies; collaboration technologies; technology infrastructure (including intranet and extranet applications); and content management practices. His implementation involved building global and regional communities of practice in industry sectors, service lines, and professions. Mr. Poole developed and managed global and regional knowledge management budgets plus a capital budget for enhancing the technical applications that supported knowledge sharing. His budget responsibility exceeded $100 million, and he was responsible for 600 staff members in 12 different countries.
Mr. Poole was a Principal and the Director of the Global Center for Business Knowledge at Ernst & Young LLP. In this role, he created the Center for Business Knowledge (CBK), a global organization that managed business research libraries, fact-based business research analysis, practice experience and knowledge, organizational learning, and knowledge-based development. The CBK leveraged internal and external information and knowledge sources to support E&Y’s audit, tax, and consulting businesses.
Mr. Poole was the Director of Consulting Services at Bain & Company. He created and managed the firm’s knowledge management and business research infrastructure, including the global research libraries and knowledge centers. Mr. Poole developed and implemented state-of-the-art training capabilities and centers. He was responsible for 125 staff members.
Mr. Poole was also a Principal and Chief of Staff at Symmetrix, a reengineering boutique, and a Manager at the Boston Consulting Group.

Selected Clients 

Mr. Poole’s clients include ATMI, Allen & Overy, Amgen, the BBC, Battelle Labs, Booz Allen Hamilton, Capgemini, Channel 4, Dow Jones, Ernst & Young, Fidelity Investments, the Ford Foundation, Genentech, L.E.K. Consulting, Lord Chief Justice of England and Wales, Moog, Ofcom, Raytheon, Serco, Shell, Southern California Edison, the Omidyar Network, the World Bank, the UK Department of Health, and the UK National Health Service.


Mr. Poole received a bachelor of arts degree in English literature and philosophy from Ithaca College, Ithaca, New York; and a master of science degree in library and information science from Simmons College, Boston, Massachusetts, where he concentrated on classification, taxonomy, and metadata in electronic databases.

Professional Association & Memberships 

Mr. Poole is a member of the:

  • AIIM, the enterprise content management industry association
  • Association for Computing Machinery (ACM)
  • Institute of Electrical and Electronics Engineers (IEEE)

Ralph has three grown children. He is a huge baseball fan and roots for the Boston Red Sox.