Once a content/document-centric vendor, Newgen has evolved toward a fullfeatured provider of process automation solutions. With that foundation in place, Newgen has invested in a low-code environment to meet the next generation of process needs. It emphasizes CX: To that end, it offers very strong mobile support and is actively investing in new user interaction models such as voice and chat.
Newgen’s offering is strong across the board for both deep, complex processes and, increasingly, for wide deployment of applications. While customers were positive on the Newgen relationship, one did report some initial concern about the responsiveness of the team Newgen assigned to support custom process development.
Newgen Software Technologies Ltd. provides business process management (BPM), enterprise content management (ECM), and customer communication management (CCM) solutions with a footprint in over 60 countries. Newgen Software is ISO 9001:2015 and ISO 27001:2013 certified.
Headquartered out of New Delhi, India, Newgen has subsidiaries in the United States, Canada, United Kingdom, and Singapore, and a branch office in Dubai.