Governance deals with the “how” questions of knowledge management: How should KM be organized, monitored, and managed for successful outcomes? To address these issues, Iknow works with clients to define and build the structures, roles, and governance processes required to fully enable effective knowledge management in their organizations. This could include leadership positions, KM steering/advisory groups, and business-unit knowledge management roles.
Success with knowledge management depends critically on both leadership and effective support resources. A well-designed combination of dedicated management roles with networks of part-time advisors and facilitators can ensure efficient use of resources to meet KM objectives, while enhancing broader organizational involvement and buy-in.
Iknow’s deliverables typically include an organizational strategy, role descriptions for both permanent and advisory/committee positions, staffing and training plans, as well as draft communications for describing the new roles to the rest of the organization.
Iknow also offers assistance for implementing governance, roles, and organizational design recommendations.