Increase the efficiency and effectiveness of teams and business processes

eLearning and Learning Management Systems

Electronic learning (eLearning) comprises all forms of electronically supported learning and teaching, and references both in-classroom and out-of-classroom educational experiences via technology. Abbreviations like CBT (Computer-Based Training), IBT (Internet-Based Training) or WBT (Web-Based Training) have been used as synonyms to eLearning. Course content can be delivered over the Internet, corporate intranet/extranet, TV, CD/DVD, audio and video tape, and in interactive kiosks.

Business Value

Investments in eLearning have historically been justified through cost savings. Distance learning can save large companies millions of dollars each year through the more efficient and cost effective delivery of training programs. Companies save money on travel and on the reuse of digital training assets; employee productivity is also increased due to the elimination of travel time. eLearning provides equity of access to information, especially when employees may be dispersed around the world. Many companies make training materials available in a centralized, online repository so that they can be accessed quickly, and whenever necessary.

Iknow has deep expertise in all aspects of eLearning projects from initial requirements gathering, to development of content vision, to design of monitoring dashboards, to system deployment and customization. In an enterprise context, eLearning can be combined with document management and digital asset management to allow for materials used in eLearning to be shared throughout the company. We have experience in projects of all sizes, from small companies changing organizational culture, to large enterprises training individuals across the world.

Project and Program Management

Project management covers the activities involved with organizing, planning, staffing, directing and controlling projects to bring about the successful completion of specific project-related goals and objectives. Program management and portfolio management is the activity of organizing and planning across a set or group of projects and includes activities such as project evaluation, resource allocation, and portfolio optimization. The primary challenge of project management is to achieve the project goals and objectives while working within constraints, such as scope, timeline, and budget.

Business Value

Companies have only limited resources for each goal, and need to reach their goals within cost and schedule constraints. With program and project management, companies gain much greater visibility on the status of projects allowing them to identify problems earlier. When problems are identified earlier, decisions can be made that change the process, end the project, or account for the problem. The identification can create more accurate and robust forecasts, and manage and optimize resources across the project portfolio.

Iknow has deep expertise in all aspects of project and program management, from initial requirements gathering, to understanding institutional decision making, to customizing software to allow for cost-cutting measures, to system deployment. Iknow’s experience in case and business process management helps with project and program management because each can be combined depending upon the needs of the project. Iknow has experience in analyzing and designing project management system of all sizes, from creating a system that can be customized for each project, to designing a process for each project to follow.

Business Process Management and Workflow Automation

Business process management (BPM) deals with the automation, coordination and control of business processes through software. Alternative terms for BPM include business process automation (BPA) and workflow management. BPM and workflow automation systems coordinate business and knowledge processes according to a process model. Many commercial BPM and workflow software tools are quite sophisticated and can handle complicated business logic, resource availability, queues, and load balancing.

Business Value

Business value from business process management comes from numerous sources. Workflow automation shortens business process cycle times and improves quality levels, resulting in higher levels of customer and stakeholder satisfaction. Standardized electronic forms are less costly than paper-based forms and automated input checking and verification lower the amount of errors and rework. Internal processing costs are also reduced because of strict adherence to the business rules.

Iknow has deep expertise in managing all phases of business process management and workflow automation projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes, including business process and knowledge process mapping, design, and reengineering; Total Quality Management, Six Sigma, Lean Manufacturing, and other quality-related improvement initiatives; performance measurement, including metrics definition and the creation of balanced scorecards; software requirements definition and package selection; and system customization and implementation.

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